Information collected
- Account and contact details.
- Addresses, orders, returns and customer-support communications.
- Payment references supplied by payment providers, not raw card details where tokenization is used.
- Device, security, cookie and usage information.
- Seller identity, business and payout information where applicable.
How information is used
- Provide accounts, carts, orders, delivery and support.
- Prevent fraud and secure the marketplace.
- Meet legal, tax, accounting and regulatory obligations.
- Improve products and measure performance with appropriate consent.
- Send marketing only where permitted and allow opt-out.
Sharing
Information may be shared with the relevant seller, payment processors, delivery providers, infrastructure vendors, professional advisers and authorities where necessary and lawful. Aurela should not sell personal information as an unrelated data product.
Retention and security
Records should be kept only as long as required for the stated purposes, disputes and legal obligations. Reasonable organisational and technical controls should protect personal information, although no system is completely secure.
Your rights
Depending on location, users may request access, correction, deletion, restriction, portability or objection, and may withdraw consent. Identity may need to be verified before responding.
Contact and international transfers
A production policy must identify Aurela’s legal entity, privacy contact, supervisory authority rights and safeguards for international data transfers.